Store basics
Share approved hours, directions, parking, and return-policy information.
A question about hours or stock should not pull someone away from the register every time. Give callers a fast first answer.
View pricingA shopper calls while the team is helping customers.
“Are you open late, and can I ask about an item I saw online?”
“I can share store hours and take the item details for staff to check.”
Product question saved for store follow-up
Share approved hours, directions, parking, and return-policy information.
Collect item details so staff can verify stock and follow up.
Route order-status or hold requests to the team with current information.
Keep store details and policies up to date.
Set boundaries for inventory and order information.
Review requests when the sales floor gets a quiet moment.
Live inventory requires a connected system. Without one, it can capture the item request for staff to verify.
Yes, using the policy wording your store approves. Exceptions should go to staff.
It can collect a hold request. Your team or a connected system would need to confirm it.